Privacy Policy
Last Updated: April 30, 2026
Introduction
Welcome to Mr.Cakewala. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our mobile application and website to order fresh, premium cakes.
Information We Collect
When you use Mr.Cakewala, we collect essential information required to fulfill your orders and improve our service. This includes your name, email address, and optionally your phone number for delivery contact. We also collect your precise delivery address, specific order details, and any images you choose to upload for custom photo cakes. To ensure app functionality and security, we may collect technical information such as your device data, IP address, and general usage data. When you log in using email OTP verification, we process the OTP strictly for authentication and do not store OTP logs.
How We Use Information
Your information is primarily used to process your orders seamlessly, manage deliveries, and provide customer support. We rely on your contact details to communicate order updates and resolve any delivery queries. The images you upload are exclusively used for crafting your custom photo cakes and are securely stored for this purpose alone. We also utilize device and usage data to monitor app performance, fix errors, and enhance the overall user experience.
Location Data
We request access to your location only when you are actively placing an order or explicitly using location-based features to determine available delivery zones. We do not track or collect your location in the background when the app is not in use. Our application requests the minimum location permissions strictly necessary to ensure your orders reach you accurately and on time.
Payment Information
All online transactions are securely processed through Razorpay, our designated payment gateway. Mr.Cakewala does not store or process your credit card details, CVV, or any sensitive financial information on our servers. Depending on availability, we may also offer Cash on Delivery as an alternative payment method.
Sharing of Information
We respect your privacy and only share your information with trusted partners necessary to fulfill our service. Your name, phone number, delivery address, and order details are shared with our third-party delivery partners and logistics providers strictly to execute your delivery. We do not sell your personal data to anyone.
Marketing Communications
We occasionally send promotional updates, special offers, and announcements via SMS, email, or push notifications using our own promotional banners. We do not send marketing communications on behalf of third parties. You have the full right to opt out of these promotional communications at any time through your account settings or by following the unsubscribe instructions provided in the messages.
Advertisements
Mr.Cakewala currently only features our own internal promotional banners and seasonal offers. We do not display third-party advertisements within our app, ensuring a clean and uninterrupted ordering experience.
Data Retention
We retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this policy, including order processing, customer support, legal obligations, tax documentation, and dispute resolution. Once the data is no longer necessary for these operational or legal reasons, it is securely deleted or anonymized.
User Rights
You have the right to access, correct, or request the deletion of your personal data held by us. If you wish to permanently delete your account and associated data from our systems, you may submit a request by contacting us via email. We will process your request promptly in accordance with applicable data protection laws.
Security
We implement robust technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. Images uploaded for photo cakes are stored securely, and we explicitly never publish them publicly or use them for marketing materials without obtaining your prior written consent.
Children’s Privacy
Our app and services are not directed at individuals under the legal age of majority in their jurisdiction. We do not knowingly collect personal information from children without verified parental consent.
Third-Party Services
To provide you with a reliable service, we integrate with secure third-party backend and hosting providers such as Supabase, as well as mapping services like OpenStreetMap for accurate address resolution. These services govern the data they process according to their own strict privacy frameworks and operate under compliance with modern security standards.
Changes to this Privacy Policy
We may update this Privacy Policy periodically as our app evolves or legal requirements change. We encourage you to review this page occasionally. Your continued use of the Mr.Cakewala app after any changes signifies your acceptance of the updated terms.
Contact Information
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us. You can reach us at the business name Mr.Cakewala, located at Industrial Area, Gandhi Nagar, Balanagar, Hyderabad. You may also email us directly at somashekar@mrcakewala.com or call us at +91 7901333312.
Grievance Officer Details
In accordance with applicable regulations, the name and contact details of our designated Grievance Officer are provided to address any discrepancies or grievances related to your personal data. You may contact Soma Shekar Reddy, Partner / Grievance Officer, via email at somashekar@mrcakewala.com or by phone at +91 7901333312. All formal complaints will be acknowledged within 48 hours and we strive to resolve them comprehensively within 30 days.